With regard to recent attempts for online fraud with online banking systems, we would like to inform you that Raiffeisenbank (Bulgaria) EAD does not offer to its customers downloading and installing of any antivirus programs via rbb.bg and/or online.rbb.bg.
Herewith we would like to inform you that those messages result from a virus affecting customer browsers. Any messages related to the download of anti-virus software after the customer is logged in must be treated as fraud messages and ignored. We strongly recommend you to change your password for Raiffeisen ONLINE using another computer/mobile device and scan your computer for Malware/Trojan horses.
Fake electronic messages have been identified sent to customers, pretending to originate from PayPal, Apple and other online service providers. Customers are prompted to provide personal and financial data including user names, passwords and banking cards related information.
Those messages represent a PHISHING attack! Do not reply to them sending personal and financial information, do NOT open any links and do NOT install any software contained in those e-mails.
If you have any doubts that your account has been compromised, please contact the support service of the online service provider through their official web site.
The fake e-mails from Apple claim that the customer account is temporarily blocked and must be reset by opening a link, where bank cards data is requested.
Important for your security
Change your password frequently (at least once every two months).
Always check if the webpage you are accessing Raiffeisen ONLINE is authentic and the communication with it is secured.
Raiffeisenbank does not send emails requesting information about your password, user name, bank accounts or personal information.
Raiffeisenbank does not send emails containing links to the bank webpage or online banking webpage
Such emails may be attempted electronic frauds – in such cases please do not reply the email but contact us on 0700 10 000 (Vivacom), 17 21 ( Mtel and Telenor), (+ 359 2) 86 10 666 (working days from 8.00 to 20.00).
In case of phishing attack or suspected one, please inform us at email@example.com.
In order to keep high level of security when banking with Raiffeisen ONLINE, we would like to inform you that, Raiffeisenbank discontinue the usage of SSL 3.0 or older protocol version as of 23.10.2014.
In order to continue with normal banking with Raiffeisen ONLINE, it’s necessary to make sure that the TLS protocol is enabled in your browser.
Possible problems when banking with Raiffeisen ONLINE may occur for users who use unsupported version of browsers such as Internet Explorer 7 or older versions. We recommend upgrading to at least Internet Explorer 8, browser version that is supported even by the operating system Windows XP. In the browser settings for Internet Explorer - Internet Options, tab Advanced, you need to check whether the usage of TLS protocol is enabled.
Please note the information from the official web site of Microsoft, that on April 8, 2014 Microsoft will end the support for Windows XP.
As a result, after this date, the automatic updates for Windows XP, that help to protect your PC from viruses or other malicious software
will no longer be available. Your Windows XP PC will still work but it might become vulnerable to security risks and viruses.
For more information visit the Microsoft page.
What can you do?
After April 8, 2014 if you want to continue safe browsing, then install a new modern operating system.
For the security instructions for usage of Raiffeisen ONLINE click here.
How to check the Operation System on your PC?
Use the mouse right click button on the icon for My Computer, which is located in your Start menu or on the Desktop.
From the context menu pick the option Properties and check the Operation System for Windows XP.
You can also do the online check from the Microsoft page from here.
Fake e-mail messages are registered, which claim to be sent by PayPal, VISA, MasterCard. These messages require cardholder to provide card number, card validity, his name, address etc. These e-mails are PHISHING attack! Do not answer them providing personal and financial information, do not open the links and do not install software, sent with these e-mails.