With regard to recent attempts for online fraud with online banking systems, we would like to inform you that Raiffeisenbank (Bulgaria) EAD does not offer to its customers downloading and installing of any antivirus programs via rbb.bg and/or online.rbb.bg.
Herewith we would like to inform you that those messages result from a virus affecting customer browsers. Any messages related to the download of anti-virus software after the customer is logged in must be treated as fraud messages and ignored. We strongly recommend you to change your password for Raiffeisen ONLINE using another computer/mobile device and scan your computer for Malware/Trojan horses.
Fake electronic messages have been identified sent to customers, pretending to originate from PayPal, Apple and other online service providers. Customers are prompted to provide personal and financial data including user names, passwords and banking cards related information.
Those messages represent a PHISHING attack! Do not reply to them sending personal and financial information, do NOT open any links and do NOT install any software contained in those e-mails.
If you have any doubts that your account has been compromised, please contact the support service of the online service provider through their official web site.
The fake e-mails from Apple claim that the customer account is temporarily blocked and must be reset by opening a link, where bank cards data is requested.
Important for your security
Change your password frequently (at least once every two months).
Always check if the webpage you are accessing Raiffeisen ONLINE is authentic and the communication with it is secured.
Raiffeisenbank does not send emails requesting information about your password, user name, bank accounts or personal information.
Raiffeisenbank does not send emails containing links to the bank webpage or online banking webpage
Such emails may be attempted electronic frauds – in such cases please do not reply the email but contact us on 0700 10 000 (Vivacom), 17 21 ( Mtel and Telenor), (+ 359 2) 86 10 666 (working days from 8.00 to 20.00).
In case of phishing attack or suspected one, please inform us at email@example.com.
Fake e-mail messages are registered, which claim to be sent by PayPal, VISA, MasterCard. These messages require cardholder to provide card number, card validity, his name, address etc. These e-mails are PHISHING attack! Do not answer them providing personal and financial information, do not open the links and do not install software, sent with these e-mails.